After my last blog post where I was feeling quite dismayed with my recent customer service experiences, it’s good to see that not all companies are as awful as the ones I’ve had to deal with. Haven’t returned anything to Staples recently, but it seems like they’ve got their customer experience sorted:
So off to Staples I went, ready with my best pained eyebrows and apologies. Which were swiftly interrupted by the cashier, who asked, “Do you have the credit card you purchased it with?”
“I assume this is the card,” I said, handing over my American Express. She swiped it into her register, confirmed my name, found the ink in my purchase history and promptly processed my refund. No signature required.
Other companies could definitely learn a thing or two from this.